Reservation and payment policy

Draft: this policy hasn’t been approved by Roma Hair Salon and the site operator yet, and must be reviewed (including for Colombian consumer and tax rules) before payments go live.

How payment works

Every service shows three amounts: the total, the reservation fee (20%) you pay online and the balance you pay at the salon. You never pay more than the total shown for the service you booked.

Paying online

Only the reservation fee is charged online, in Colombian pesos (COP), through a secure payment provider. This site never sees or stores your card details. US$ amounts are estimates only.

Paying at the salon

The balance is paid directly to Roma Hair Salon at your appointment, by any payment method the salon accepts. If your hair needs extra product or time beyond the service you booked (for example very long or thick hair), the salon will explain and agree any difference with you before starting; nothing is charged without your OK.

Confirmation

Your appointment is confirmed as soon as you pay the reservation fee, and that time is blocked just for you. If something unexpected means the salon has to change it, we offer you another time or a full refund of the fee.

Cancellations and refunds

When you reserve, we clear that time in our schedule just for you and turn away anyone else who wants it. That’s why the reservation fee is non-refundable if you cancel, reschedule too late, or don’t show up.

It is refunded in full only if the salon has to cancel your appointment and no other time works for you. Refunds go back to the original payment method; how long they take to appear depends on your bank.

Salon services aren’t refunded once performed. If you’re unhappy with something, tell the salon within 7 days and they’ll look at it with you.

Who collects the fee

The reservation fee is collected by the operator of this website, not by the salon. [TO CONFIRM: operator legal name / NIT and how invoices are issued.]

Nothing here limits the rights you have under Colombian consumer protection law (Ley 1480 de 2011).