Refund policy

Draft: this policy hasn’t been approved by Roma Hair Salon and the site operator yet, and must be reviewed (including for Colombian consumer and tax rules) before payments go live.

When you reserve, we clear that time in our schedule just for you and turn away anyone else who wants it. That’s why the reservation fee is non-refundable if you cancel, reschedule too late, or don’t show up.

It is refunded in full only if the salon has to cancel your appointment and no other time works for you. Refunds go back to the original payment method; how long they take to appear depends on your bank.

Salon services aren’t refunded once performed. If you’re unhappy with something, tell the salon within 7 days and they’ll look at it with you.

Nothing here limits the rights you have under Colombian consumer protection law (Ley 1480 de 2011).